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Terms of Service

Effective from

1. General

“Juvelaro” is an online jewellery business management system (the Service) provided by Justinas Cikanavičius, sole trader certificate No. 779673 (the Provider). The Provider’s contacts are on the Contact page.

These terms apply to all users of the Service. By registering and using the Service, the customer confirms that they have read and accept these terms.

The Service is intended for businesses – companies and sole traders. By registering, the customer confirms that they will use the Service for business purposes.

The Lithuanian version of these terms prevails.

2. Account

  • The customer provides correct details when registering and keeps them up to date.
  • The company account is managed by the owner, who creates staff accounts, sets their permissions and is responsible for actions taken in the company’s accounts.
  • Login details must be kept safe and not shared. One account can be used on one device at a time.
  • The customer must tell the Provider without delay about any unauthorised access to the account.

3. Plans and prices

The “Start” plan is free and has limits (stores, users, products, repairs and invoices). Paid plans: “Store” – €20, “Professional” – €35, “Network” – €50, “Premium” – €70 per month. Paying yearly gives a 20% discount on the whole amount.

The features and limits of each plan are shown on the website and in the system. The Provider is not registered for VAT, so prices are final.

Until payments are switched on, all plans are free. Customers are told by email and in the system at least 14 days before payments are switched on.

4. Payments and invoices

  • Paid plans are paid in advance for a month or a year by card through the payment provider Stripe.
  • The subscription renews automatically at the end of each paid period until the customer cancels it.
  • An invoice is emailed to the customer after each payment.
  • Customers are told about price changes at least 14 days in advance. A new price applies from the next paid period.

5. Non-payment and suspension

  • If a paid period ends and no payment is received, the customer has 10 days of grace. The Service works as usual during this time, and the system shows a warning with the suspension date.
  • After the grace period the Service is suspended: no new sales, stock receipts, invoices, repairs or other records can be created.
  • Suspension does not delete any data. Data can still be viewed, and the plan and company details can still be changed.
  • The Service resumes as soon as payment is received.
  • The free “Start” plan is never suspended.

6. Changing and cancelling a plan

  • The company owner can change the plan at any time in the system.
  • A cancelled subscription stays active until the end of the paid period and is not renewed.
  • After moving to a smaller or free plan, existing data is kept. If there is more data than the new plan allows, no new records above the plan limits can be created.
  • Refunds are covered by the Refund and Cancellation Policy.

7. Customer data

Data entered in the system (products, sales, buyers, repairs, etc.) belongs to the customer. The Provider processes it only to provide the Service and does not use it for anything else.

The customer is responsible for collecting and using the personal data of its buyers and staff lawfully. See the Privacy Policy for details.

8. Service and liability

  • The Service is continuously improved, and the Provider may change, add or reorganise features.
  • The Provider aims to keep the Service available but does not guarantee that it will be free of interruptions or errors. Planned maintenance is done when usage is lowest where possible.
  • The Provider is not liable for indirect losses (lost profit, business interruption). The Provider’s total liability is limited to the amount the customer paid for the Service in the last 12 months.
  • The customer is responsible for the correctness of the data entered in the system (prices, VAT rates, company details) and for meeting the laws that apply to it.

9. Prohibited use

  • Using the Service for unlawful activity.
  • Trying to bypass security, plan limits or to access other customers’ data.
  • Reselling or transferring access to the Service without the Provider’s consent.
  • If these terms are breached, the Provider may suspend the account after informing the customer.

10. Closing an account

The customer can ask to close the account by email and can ask for a copy of its data before closing. After closing, data is deleted within 30 days, except data the Provider must keep by law (e.g. invoices issued by the Provider).

11. Final provisions

Customers are told about changes to these terms at least 14 days in advance. These terms are governed by the law of the Republic of Lithuania. Disputes are settled by negotiation and, failing that, by the courts of the Republic of Lithuania.