Refund and Cancellation Policy

Cancelling a subscription

You can cancel at any time by changing the plan in the system or by writing to info@juvelaro.com. A cancelled subscription stays active until the end of the paid period and the next payment is not taken. After that the company can keep using the free “Start” plan.

When a payment is refunded

• If the same amount was charged twice or charged by mistake – the full wrong amount is refunded.
• If a payment was taken after the subscription was cancelled – the full payment is refunded.
• In other cases where the law requires it.

In other cases, the fee for a paid period that has already started is not refunded, but the Service stays available until the end of that period.

How to request a refund

Write to info@juvelaro.com within 30 days of the payment, with your company name, the payment date and the amount. Approved refunds are made within 14 days to the same card.

Right of withdrawal

The Service is intended for businesses (companies and sole traders), so the 14-day consumer right of withdrawal does not apply.

Until payments are switched on

At the moment all plans are free and no fees are charged. Customers are told at least 14 days before payments are switched on.